Privacy policy
Last updated: May 21, 2026
This Privacy Policy describes how Sure Spares collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us, create an account or otherwise use our services.
Sure Spares operates this website and online store to provide appliance spare parts, accessories, product information, customer support, order processing, delivery and related services.
Our store is powered by Shopify, which helps us operate our online store, process orders and provide secure ecommerce services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679, Sure Spares is the data controller of your personal information.
Email: surespares.business@gmail.com
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.
2. Personal Information We Collect
We collect personal information that is necessary to operate our store, process your orders, provide customer support and improve our services.
Depending on how you interact with our website, we may collect the following types of personal information:
Contact and identity information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order and transaction information
This may include:
- Products viewed, added to cart or purchased
- Order details
- Delivery details
- Returns, refund or exchange requests
- Payment confirmation details
- Purchase history
We do not directly store full payment card details. Payments are processed securely through Shopify and/or our payment service providers.
Account information
If you create an account, we may collect:
- Account login details
- Account preferences
- Order history
- Saved information connected to your account
Customer support information
When you contact us, we may collect information such as:
- Your name and contact details
- Order number
- Product questions
- Appliance model number
- Compatibility requests
- Messages, photos or information you choose to send us
If you provide your appliance model number, we use it to help check compatibility before dispatch where possible.
Device and usage information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Links clicked
- Time spent on the website
- Referring website or source
- General location information
- Cookies and similar tracking technologies
3. How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you
For example, when you:
- Place an order
- Create an account
- Contact us
- Fill in forms on our website
- Add items to your cart
- Request a return, refund or exchange
- Provide your appliance model number for compatibility checks
Automatically through our website
We may collect information through cookies, analytics tools and similar technologies when you browse or interact with our website.
From service providers
We may receive information from trusted service providers that help us operate our store, such as Shopify, payment processors, delivery providers, analytics providers and customer support tools.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfil orders
We use your information to:
- Process purchases
- Take payments
- Confirm orders
- Arrange delivery
- Provide order updates
- Manage returns, refunds and exchanges
To provide customer support
We use your information to:
- Respond to enquiries
- Help with product questions
- Check appliance part compatibility
- Assist with order issues
- Handle returns and refund requests
To improve our website and services
We may use website usage information to:
- Understand how customers use our website
- Improve navigation and product information
- Improve customer experience
- Analyse website performance
To communicate with you
We may contact you about:
- Your order
- Delivery updates
- Customer support requests
- Returns or refunds
- Important service information
- Your account
For marketing, where permitted
Where allowed by law or where you have consented, we may use your contact information to send marketing emails, offers or updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.
For security and fraud prevention
We may use personal information to:
- Protect our website
- Detect fraud or suspicious activity
- Secure customer accounts
- Prevent misuse of our services
To comply with legal obligations
We may use your information where necessary to:
- Comply with tax, accounting and legal obligations
- Respond to lawful requests
- Enforce our terms and policies
- Protect our legal rights
5. Legal Basis for Processing Personal Information
Where GDPR applies, we process your personal information based on one or more of the following legal bases:
Contract
We process your information when it is necessary to fulfil an order, provide products, arrange delivery, process payment or manage returns.
Consent
We may rely on your consent for certain activities, such as marketing emails or non-essential cookies, where required by law.
You may withdraw your consent at any time.
Legal obligation
We may process information where required to comply with legal, tax, accounting or regulatory obligations.
Legitimate interests
We may process information where necessary for our legitimate business interests, such as improving our services, preventing fraud, handling customer enquiries and operating our website, provided those interests do not override your rights and freedoms.
6. How We Share Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
- Shopify, which powers our online store
- Payment processors
- Delivery and shipping providers
- IT and hosting providers
- Analytics providers
- Marketing service providers, where applicable
- Customer support tools
- Professional advisers, such as accountants or legal advisers
- Authorities or regulators where required by law
We only share information where necessary and where there is a lawful reason to do so.
7. Relationship with Shopify
Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to you.
When you use our website or place an order, personal information may be processed by Shopify to help provide store functionality, checkout, payment processing, security, analytics and related services.
Shopify may process personal information in accordance with its own privacy practices. You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
8. Cookies and Similar Technologies
Cookies are small files stored on your device when you visit a website. They help websites function, remember preferences and understand how visitors use the site.
We may use the following types of cookies:
Essential cookies
These are necessary for the website to work properly, including cart, checkout, account login and security features.
Functional cookies
These help remember preferences and improve your browsing experience.
Analytics cookies
These help us understand how visitors use our website, such as which pages are viewed and how customers navigate the store.
Marketing cookies
These may be used to show relevant advertising or measure marketing performance, where permitted by law.
Third-party cookies
Some cookies may be placed by third-party services used on our website, such as Shopify, analytics tools, payment services or marketing platforms.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
You may also be presented with cookie choices through our website, depending on your location and our cookie settings.
9. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
The length of time we keep information may depend on:
- Whether we need it to fulfil an order
- Whether you have an account with us
- Whether we need it for customer support
- Legal, tax or accounting requirements
- Fraud prevention and security needs
- Dispute resolution or legal claims
When personal information is no longer needed, we will delete, anonymise or securely retain it only where legally required.
10. How We Protect Your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
Our website is hosted through Shopify, which provides security features for ecommerce stores. Payment information is processed through secure payment providers.
However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable measures to protect your information.
11. International Transfers
Your personal information may be processed or stored outside Ireland or the European Economic Area, including by Shopify or other service providers.
Where personal information is transferred outside the EEA or UK, appropriate safeguards may be used, such as Standard Contractual Clauses or other lawful transfer mechanisms.
12. Your Rights
Depending on where you live, you may have rights in relation to your personal information.
These may include:
- The right to be informed about how your data is used
- The right to access personal information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
- The right to complain to a supervisory authority
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
You can also learn more about Shopify privacy controls here:
https://privacy.shopify.com/en
13. Marketing Communications
If you sign up to receive marketing emails from us, we may send you product updates, offers or store news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Even if you unsubscribe from marketing emails, we may still send service-related emails, such as order confirmations, delivery updates or customer support messages.
14. Children’s Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child, we will take steps to delete it.
If you believe a child has provided us with personal information, please contact us.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. If you visit another website, you should review its own privacy policy.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Irish Data Protection Commission.
Data Protection Commission
Website: https://www.dataprotection.ie
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
When we update this Privacy Policy, we will change the “Last updated” date at the top of the page.
We recommend reviewing this page periodically.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: